We are in unprecedented times here in our great nation, state, and city. Triple A Air Conditioning & Heating has been serving our community for over 50 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is a high priority at Triple A Air Conditioning & Heating every day, and we will do everything in our power to keep our employees and customers safe.
Triple A Air Conditioning & Heating provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your AC is broken, we will be there to fix it.
I want to share our plan to address concerns and answer questions that you may be asking. Below is our safety process moving forward until further notified.
If you need service, please call our main line at 972-253-3686 for service. We have local staff handling the phones from 8 am to 5 pm most days and an after-hours answering service so that you are always speaking with a person to take care of your needs.
You can also reach us via email at [email protected] if you have any questions.
We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have a fever, are showing signs of sickness, or who have been known to be exposed, and not protected, will be required to remain at home.
Service Call Precautions
We are open and running calls to homes. We want to be there in case of emergencies to make sure we keep our customers safe and comfortable at home. We also need to take precautions to protect our team members to make sure they stay healthy as well.
When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed, or had exposure to the COVID-19 virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk situation and we will respect those wishes. We will also have team members who are willing to serve in that environment so that we can respond to those in most need.
In most cases, we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face to face contact. We will be following protocols to maintain a safe work environment by social distancing, wearing gloves and shoe covers, wearing masks if needed, and disinfecting work areas in the home, and in our trucks, after each call.
You may be asked by a technician to speak via video or Facetime so that you can help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed while protecting everyone.
We will be running maintenance calls during this time. If you are already scheduled, we plan to come. However, you are welcome to reschedule, so please let us know. We will call before coming to go over any precautions that we need to discuss. As I mentioned above, we can often work on equipment with minimal contact. But, please be aware filters inside the home will need to be changed.
System maintenance is still very important and does not need to be put off for too long, or ignored altogether.
Obtaining Signatures for Work
Our normal process is for repair work to be approved via signature before beginning work. Due to safety concerns, we will be suspending this requirement. Instead, we will send the estimate for repairs to your email, you will then be able to sign via electronic signature and approve the repairs. Until further notice, we will not have you, the customer, sign invoices. The approval of the work will stand for your signature.
For equipment sales, we have the option of getting electronic signature approval via email and we will require signatures for replacement equipment.
During this time, we ask that all payments be made via electronic means by debit card, credit card, or 3rd party financing. If you request payment by check, we will use an online check deposit before leaving the home. For safety, at this time, checks are not allowed to leave the home.
If you do not want to give this information to our technician, you may call it into the office to be submitted.
Measures We are Taking for Our Team to Be Aware Of
Some of our team members may be working remotely from home and, therefore, our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you, and all our customers.
We intend to limit our time in groups as we have canceled all group meetings until further notice.
Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face-to-face interaction between our office team members and field team members.
Updates from Triple A Air Conditioning & Heating
We plan to work on our safety plan in two-week increments unless the situation changes. We will send out communications via email and social media if we make any adjustments.
We greatly appreciate our customers and team members here at Triple A Air Conditioning & Heating. We understand the value of trying to reduce the spread of this virus so that our community is safe, and our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.