About Us

Our History

Service is a time-honored tradition for the Neff family, the owners of Triple A Air Conditioning & Heating. Their legacy of skillful service has been earned and handed down over three generations. After serving four years with the U.S. military, Grandpa Neff was looking for a job in the 1940s when he realized he could fix just about anything he put his hands on. In 1949, he found his repair skills were most valuable in the heating and air conditioning repair industry, and the first generation of family service began. But in those days, working for yourself meant “enlisting” your family to help.

So when his son, Keith, was just 11 years old, he began serving the family business as the tool runner in the truck for his dad. Keith saw firsthand that if it was broken, his dad could fix it. He remembers that in the beginning, his dad would have to tell him what tool he needed. A quick study, Keith soon became good at predicting what tool would be needed next. Each tool had its own designated spot so both father and son could easily find them without fail.

One day, while working with his dad in a customer’s attic, Keith correctly predicted his father would need a crescent wrench to complete the repair. But, when he looked at the designated spot in the toolbox for the crescent wrench, it wasn’t there. Keith looked everywhere in the attic. “I knew if I had lost it, I would be in some serious trouble,” Keith remembers. As expected, Keith’s father asked for the crescent wrench. After telling him it wasn’t there, Grandpa looked in the toolbox himself to no avail. Grandpa sent Keith down to the truck and told him exactly where to look, saying it had to be there. Panicked he had lost it, Keith climbed down the ladder and sprinted to the van. He looked everywhere his father told him to. But the wrench was simply not there.

Worried about how they would fix the air conditioner without the wrench, Keith climbed the ladder back up into the attic to tell his father the news. Frustrated, Grandpa Neff sent Keith back down the ladder telling him, “Don’t come back without it!” Keith ran back down the ladder again and searched every nook and cranny of the truck, but the wrench still wasn’t there.

Returning back up the ladder to the attic, Keith told his father the news. Grandpa began searching the floor around him and feeling in all his pockets. Startled, he suddenly pulled the crescent wrench out of his own back pocket. Relieved, both Keith and his father started laughing. Keith continued to work for his dad running up and down that ladder through his high school years. “It never failed, anytime he would send me to get the crescent wrench, I would always make him check his back pocket before I went down.”

Keith graduated from vocational school and worked for other companies to gain the technical experience he needed to add to his “hands-on” training. After marrying his high school sweetheart in 1987, he decided to follow in his father’s footsteps and open his own family business. Just like his father, second-generation Keith found if it was broken, he could fix it.

As Keith’s own family grew, history repeated itself. If no babysitter was available, the kids – Dustin and Hannah – went along with him. Sometimes Dustin quietly played nearby with his G.I. Joes’ while his father successfully completed the job. Daughter Hannah grew up in the office too, where “love notes” posted in her father’s desk drawer still remain.

Soon enough, Dustin, the third generation, had the responsibility of bringing the crescent wrench to his father. Running back and forth to retrieve tools from the truck, while his friends were out playing every summer, Dustin discovered he too enjoyed helping customers and fixing their problems. By the 8th grade, he knew he wanted to serve in the family business for life and announced he was going to “go to college and come back to make the family business into something.”

Dustin began his focused “on-the-job training” the summer before his freshman year of high school at Irving Marcus. While most kids slept in, Dustin was up at 5:30 AM and in the truck with his dad by 6:00 AM every morning to soak up all the wisdom he could. As promised, after graduation he completed his formal education at Texas A&M. In 2013, Dustin returned to work full-time in the family business with a new perspective on serving customers that included adding advanced technologies to the family’s inherited skill set.

HEATING & AC SERVICES IN FLOWER MOUND SINCE 1949

Now serving customers for three generations has allowed Triple A Air Conditioning & Heating to build lifelong relationships with their clients. In fact, customers become more like family members (except for the fact that they don’t have to run for the wrench). Recently, a lifelong customer called to return Dustin’s G.I. Joes’ left at his home over 20 years ago. Grandpa is not here to see it, but the legacy of skillful service he began in 1949 continues to help families in the North Central Texas area. The Neff family honors Grandpa’s legacy by sharing his handed down superior repair skills and generous spirit with their customers. And now, the third generation is incorporating today’s technological advancements for the home to make Triple A Air Conditioning & Heating’s repair and service even more outstanding. It’s something they know Grandpa would be very proud of.

As just one of their raving fans said, “I absolutely love Triple A Air Conditioning & Heating! They are very customer-service focused and I trust them. From the office staff to the team in the field, this is one A-Class group of people.”

Flower Mound's Preferred Heating & Cooling Experts

At Triple A Air Conditioning & Heating, we’re dedicated to safeguarding your home comfort equipment and delivering exceptional service with a modern touch. Our team of highly qualified technicians excels in handling challenging repairs and annual maintenance issues, ensuring your systems operate at their best. Whether it’s AC and furnace installations or upgrades for remodeling projects in Flower Mound, we have the expertise to tackle it all. With a focus on retrofitting new units in older homes and installing zoning systems, we bring cutting-edge solutions to your property.

As a valued customer of Triple A Air Conditioning & Heating, you can count on us for same-day and weekend appointments, providing the flexibility that suits your busy schedule. Experience the latest in high-efficiency, cost-effective air conditioners and heaters with Triple A. Prior to any installation, our team conducts a thorough in-person evaluation, assessment, and provides a free project estimate.

Great service runs in our family! Contact Triple A Air Conditioning & Heating today to schedule air conditioning and heating services for your property in Flower Mound or Irving, and discover the perfect blend of modern professionalism and genuine care.

Our Mission

To provide the most exceptional service experience possible.

We enrich the lives of our customers by utilizing our
God-given talents to establish an ethical foundation for
a relationship that will long outlive the life of their
system

Our Vision

We strive for perfection in every aspect of our business and we will honor God in all that we do.

We will graciously and respectfully serve our customers by tending to their needs and desires.

We promise to seek solutions that will be most beneficial to our customers by staying up to date with the industry’s constantly evolving products.

We strive to cultivate a positive and transparent work environment that inspires and instills a sense of loyalty and pride in our company by investing in the lives of our employees.

We promise to provide continuous training and development opportunities, a fun and energetic workplace, encourage the success of our employees, and support the personal and professional aspirations of our team. In doing so, we will be the service company that employees will fight to be a part of.

Our Company Values

Integrity & Trust

Since 1969, Triple A has worked hard to earn the trust of their clients. We act with honesty and integrity, which is illustrated by the services we provide, in our daily interactions with others, and the decisions that we make. We are accountable to our Triple A family members and the clients that we serve.

Family Oriented

We are proud to be a family-operated business and to have three generations servie our clients. "Keith Neff grew up in Irving, where his father had his own air conditioning business. He learned the business from his father and now his son is the third generation in the industry." We provide a family-friendly environment for both our clients and our team members.

Committed to Excellence

We promote professionalism in our demeaner, performance and in the way we communicate with our clients and with one another. Excellence has been our hallmark since 1969 and we will constantly strive to expand our knowledge so that we can better serve our clients.

Constant Improvement

We believe in the investment of our employees and encourage their success by providing them with endless opportunities to expand their knowledge and skills. Triple A employees are in compliance with all state continuing education requirements, as well as the training minimums set within our company. 100% of our top techs are NATE certified to ensure proper diagnosis and service.

Community Envolvement

We believe that we have a responsibility to be servant to leaders of our community and to support our friends and neighbors. Triple A Conditioning has partnered with Journey to Dream, a non-profit youth organization that provides an emergency youth shelter for unaccompanied teens and has also partnered with Irving Cares to provide for families in need.

Generous Spirit

Some people are born with a generous spirit, some are taught to be generous and some work to learn it; Keith Neff, the owner of Triple A Air Conditioning, is all three. Here at Triple A, we are thankful for all of our many blessings; by generously paying them forward, we hope to be a blessing to others in our community, our team members and to every client we meet.

Raving Fans

We are known as a friendly company that focuses on the needs of our clients. For us, customer service is not just a part of our business, it's the trademark of our business. Our ultimate goal is to transform our customers into "raving fans" by cultivating life-long relationships.